How can I return products to the store?
We’re sorry that the products you ordered did not meet your expectations. We promise to carefully look into the reasons for this situation and do our best to make your next purchases more successful for you.
Over 40,000 drop-off points
Pack the products you want to return
Remember to protect the returned goods from damage by using appropriate filling material. Pack the parcel in a regularly shaped cardboard box or a courier bag used by the selected courier company. Seal the parcel with tape. Do not use stretch film.
Send your parcel via "Convenient Returns"
Go to the form where you can send your parcel. You will receive a return code or shipping documents. You can send your parcel via a parcel locker or at locations such as: Żabka, Stokrotka, Auchan, Carrefour.
Wait for your refund
We will refund your money within 14 days. The refund will be sent to the bank account number provided in the withdrawal form.
Products to be returned — what next?
1. Prepare the parcel and send it to:
ATTIQ
CHABÓWKA 94A
34-700 CHABÓWKA
or
PARCEL LOCKER CBA01M
Chabówka 82a, Chabówka
At Moya Station
2. Receive your refund
The refund will be made within 14 calendar days, counted from the moment the parcel is received in our warehouse. The store will inform you about the approval of the return and refund in a separate message.
Exchange — what next?
We’re on the right track, and this time it has to work!
1. Prepare the parcel and send it to:
ATTIQ
CHABÓWKA 94A
34-700 CHABÓWKA
or
PARCEL LOCKER CBA01M
Chabówka 82a, Chabówka
At Moya Station
2. Receive your refund
Let us know what you would like to exchange and for which size/color. You can do this by email or in the form below. Do not forget to provide your current shipping address. If there is a price difference during the exchange and we need to refund you, please provide the bank account number to which we should return the overpayment. If, during the exchange, you need to pay the difference in the value of the products, please make the payment to our account and include the order number related to the exchange.
COMPLAINT
If you have encountered a problem with the clothing you purchased from our company, contact us by email at sklep@attiq.pl or by phone at +48 507 365 832. We will determine the next step. It may be possible for us to help you remotely :)
Dear Runner, Cyclist, Athlete, Customer
Dear Runner, Cyclist, Athlete, Customer — like any other item, ATTIQ clothing can also get damaged, worn out, or simply come apart. It happens. So let’s lift the veil a little and take a look at what may go wrong.
Loose stitching — sometimes it happens that we pull harder on the waistband of shorts or tug harder on a shirt and... the thread gives way. During the finishing of each of our products, we try to secure the vulnerable places where the stitching may come undone. But each of us is different, we put on shirts differently, we stretch sweatshirts in different places. If this has happened, contact us and we will help solve the problem.
Pilled shirt or sweatshirt — we sew Attiq garments from technical fabrics. We make every effort to ensure that all the materials we choose meet your expectations, meaning the clothes are breathable, quick-drying, ventilating, moisture-wicking, elastic, thermally insulating, and comfortable against the skin even after very long races. For a fabric to have such properties, special fibers must be used. These fibers are thinner and more delicate than standard ones used, for example, in a cotton T-shirt. When rubbed, for example, by backpack straps or a hip belt, the shirt or sweatshirt may pill (the fibers break). To prevent this, pay attention to how well your backpack, camelbag, or hip belt fits your body during exercise, running, or cycling. The looser the equipment is, the greater the friction during activity, and the clothing may be damaged. This is mechanical and irreversible damage. Adjust your equipment to your body so that backpacks, straps, and belts fit as closely as possible — this minimizes the possibility of damaging the clothing.
Also pay attention to how you protect your clothing during washing. Always wash clothing on a delicate cycle, at a low temperature, with minimal spinning, and never together with items that have Velcro, straps, or buckles that may damage the clothing during washing.